FAQ

Frequently Asked Questions

Shipping

What is your proccessing time?


We aim to dispatch orders within 3-5 working day. If you are ordering a mixture of ready to ship and custom this time frame may vary. You will receive a shipping confirmation email once your order has been posted.




How much does shipping cost?


UK Delivery There is a charge of £6.00 for postage and packaging per lead (UK delivery) For any overseas orders please contact us.





Care

How do I care for my rope lead


We recommend rinsing our leads in cold water or brushing off dirt for minimal fuss.




How do I clean my biothane lead and collar?


Biothane is durable, waterprood and easy to maintain, making them perfect for pets who love to adventure! You collar can easily be wiped clean using warm water and soap, making sure to avoid harmful detergents.





Products

What thickness options of rope are available?


We have 2 different thicknesses of rope available to choose from 8mm- small breed/puppy 10mm- ideal for all breeds These are the thicknesses we recommend for different sized dogs however the choice is completely up to you. If uou are unsure on which size to order please dont hesitate to contact us.




What are the lengths of your leads?


All of our leads are approximately 130cm but this can be eaily altered to suit your requirements (can be made longer or shorter)





Other

Can I model for you?


Thank you so much for your interest, however we only select models through a model search which we hold when we feel necessary. Once our models have been chosen we do not add any more. Our models have been carefully selected and do the most mazing job to help promote our business.




Where can I keep up to date with all the Four Paws updates?


Make sure to follow us on instagram! That's where you will find us the most. We post everyday with latest drops, recent custom orders and giveaways. If you want to be the first to know everything make sure to sign up to our newsletter. We can also be found on facebook!